Returns, Refunds and Cancellations Policy applies only to Tooling, Spares and Accessories. Machinery sold by us have their own returns, refunds and cancellations policy due to their size, complexity and overall nature, which customers are informed about when dealing with our sales representatives.

The provision of goods and services is subject to availability. In cases of unavailability, we will refund the customer as soon as possible, which we aim to do within 1-5 work days, but please note that in some cases the refund may be delayed by credit card companies and is out of our control. Cancellation of orders by the client may attract a 10% charge for administration costs depending on the notice time given.

The Provider reserves the right to cancel an order for which payment has already been received. This may occur if stock is insufficient or the quality of goods ordered does not meet the Provider’s standards. Should the Provider exercise this right, the User will receive a full refund with no deductions.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If these conditions are not satisfactorily met then the return may either be rejected or there will be an appropriate handling fee charged.

Several types of goods are exempt from being returned: perishable items and liquids (unless still sealed). We also do not accept product returns that are hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• Downloadable software/electronic products (such as digital manuals, etc.)
  • To complete your return, we require a receipt or proof of purchase.
  • Please do not send your purchase back to the manufacturer. Items bought from us can only be returned to us to be processed.

There are certain situations where only partial refunds are granted:

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card, original method of payment or your account with us credited, within a certain amount of days. For EFT refunds the customer is required to send us proof of bank details.

Late or missing refunds:
If you haven’t received your refund yet, and you’re sure the refund hasn’t reflected in your bank account, then please kindly contact your credit card company and bank to check with them. It can take some time, even a few days, before your refund reflects in your account.

If you’ve tried that and you still have not received your refund yet, then please contact us and we will assist you: accounts@walkertools.co.za

Sale items:
Sale items will be refunded at the sale price and not at the normal/standard selling price of the item. Sale items are still subject to the other clauses stated in the terms and conditions, such as handling charges for example.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an email at parts@walkertools.co.za and send your item to us at: 3 Brand Road, Pinetown, Durban, KwaZulu Natal, 3610. Once we receive your item we will inspect it first before deciding on whether we will go ahead with the exchange.

Shipping returns

To return your product, you should mail your product to: 3 Brand Road, Pinetown, Durban, KwaZulu Natal, 3610.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, we recommend you consider using a trackable shipping service or purchasing shipping insurance. Due to the shipping/courier service being out of our control, we can’t guarantee that we will receive your returned item.

Need help?

Contact us at parts@walkertools.co.za for questions related to refunds and returns.