General Information:
All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and give you the option of either waiting for new stock to arrive or we will refund you the total amount of your order, using the original method of payment.

Delivery Location:
Items sold online on our website are only available for delivery to addresses within South Africa.

(However, we do accept orders from international customers who are shipping to addresses outside of South Africa, but these orders cannot be made online and require direct communication with us. International orders cannot be made through our website/online.)

Delivery Time:
An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

Unless there are exceptional circumstances, we make every effort to fulfill your order within [10] business days of the date of your order (this applies to orders placed within South Africa only). Business day means Monday to Friday, except holidays.

Please note, we do not ship on weekends.

Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.

Delivery Instructions:
You can provide special delivery instructions on the check-out page of our website.

Shipping Costs:
Shipping costs are based on the weight and size of your order, as well as the shipping method. To find out how much your order will cost, simple add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.

Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page.

VAT is charged according to the South African Revenue Service.

Damaged Items in Transport:
If there is any damage to the packaging on delivery, contact us immediately at parts@walkertools.co.za.

Questions:
If you have any questions about the delivery, shipment or your order status, please contact us at parts@walkertools.co.za. We’ll gladly assist you.